WHEN A FAULT OCCURS, EVERY MINUTE COUNTS
A fault in a critical power system can compromise equipment, interrupt processes and affect services that are essential to an organisation’s operations.
ONDISER’s technical support service identifies the source of the problem, determines the most appropriate intervention and restores the system quickly, safely and to exacting technical standards.
Technical Support
Specialist support to restore system reliability
ONDISER provides comprehensive technical support, from the initial diagnosis through to the final validation of the equipment.
The service includes analysis of the system, alarms, event history, electrical connections and associated components, allowing the source of the fault to be identified accurately.
Where necessary, repairs, adjustments or component replacements are carried out in accordance with the diagnosis and subject to the client’s approval.
Support can be provided remotely when the equipment and type of incident allow it, or on site whenever an intervention at the facility is required.
Following the intervention, the UPS, batteries and other associated systems are tested to ensure the equipment is operational and capable of meeting the facility’s requirements.
A technical report is then provided, detailing the diagnosis, the work carried out and any relevant recommendations to prevent further faults and improve system reliability.
How does technical support work?
01
Incident Reporting and Assessment
Information is gathered about the equipment, identified alarms, system behaviour and the impact of the fault on operations.
02
Technical Diagnosis
A remote or on-site assessment is carried out to identify the source of the fault and evaluate the overall condition of the system.
03
Intervention Planning
The recommended solution, required work and any components to be repaired or replaced are presented.
04
Intervention and Testing
Corrective maintenance is carried out, followed by the tests required to validate the operation of the equipment.
05
Report and Recommendations
Technical information on the intervention is provided, together with recommended preventive measures or future actions.
A fault should not become a prolonged operational shutdown.
Contact ONDISER to assess the incident and determine the appropriate technical intervention.